Frequently Asked Questions

Are you accepting new clients?

Yes! Rachel is accepting new clients for weekday Monday to Friday appointments including evenings, typically from 11am-7pm PST. Additional times may be available by request. You can view Rachel’s schedule through the online booking page.

Do you offer therapy in person?

Rachel primarily offers online therapy through a secure PIPEDA-compliant video platform. In-person therapy is not available at this time.

How do I get started?

You can start by booking a 15-20 minute free consultation through the booking link. Alternatively, if you feel Rachel is the right fit for you and you’re ready to begin therapy immediately, you can book a 75-minute intake counselling session.

How does online counselling work?

You will need to create a login in the client portal where you can view available appointment times and schedule future sessions. A few minutes before your scheduled time, you will receive a link to join the video session.

How much do your services cost?

Counselling sessions are priced at $125 for 60 minutes and $175 for 90 minutes. Clients are required to register their payment details on the secure client portal, and payment will be processed immediately after each session.

To which locations are you offering counselling services?

Rachel is registered to provide clinical counselling to clients across Canada, with the exception of residents of Quebec, Nova Scotia, and New Brunswick. Please note that due to provincial regulations, there is limited space for residents of Ontario. While she is currently able to work with clients in Alberta, this may change depending on ongoing provincial regulations.

What types of therapeutic modalities do you use?

Rachel utilizes interventions informed by Cognitive Behavioural Therapy, Narrative Therapy, Somatic Therapy, Solution-Focused Brief Therapy, and Parts Work Therapy. Her approach is integrative, where she carefully chooses interventions based on the unique needs of each person. Rachel actively participates in ongoing training to further expand her scope of practice.

Will my extended health benefits cover counselling services?

Counselling services may be fully or partially covered depending on the specific policy. Since each policy will vary, we are unable to verify your coverage. Please contact your plan administrator to confirm if counselling services are covered under one of the following designations:

  • RTC 3084
    Registered Therapeutic Counsellor
    Association of Cooperative Counselling Therapists of Canada (ACCT)
  • RPC-C 4551
    Registered Professional Counsellor Candidate
    Canadian Professional Counsellor Association (CPCA)

Payment is charged immediately after sessions. You will be emailed a receipt which you can use to submit to your benefits provider for reimbursement.

How many sessions will I need?

The number of sessions needed depends on your individual circumstances. Each person has different areas of concern and required levels of support. Many clients report feeling improvement after approximately six sessions. The goal is to support you in establishing stability so you can thrive in your daily life.

For deeper topics involving trauma recovery, it is recommended to meet with Rachel weekly in order to build a therapeutic foundation. You may space out sessions further the more you progress. However, therapy is personal and the number of sessions you engage in is your personal choice as a client.

What happens if I arrive late to sessions?

Regardless of what time you arrive, your session will end as scheduled in order to honour other appointments booked for the day.

What is your cancellation policy?

Cancellations made with over 24 hours notice before your appointment time will not incur any charges. However, if you cancel within 24 hours of your scheduled time, the full fee for the session will be charged. Exceptions for emergencies and unexpected illnesses will be considered on a case-by-case basis.

I express deep respect and gratitude for the xʷməθkʷəy̓əm (Musqueam), sḵwx̱wú7mesh (Squamish), and sel̓íl̓witulh (Tsleil-Waututh) Nations, their ancestral homelands, and the care they provided to the area where I am privileged to live, work, and play.

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Vancouver, BC Canada